Elevating customer experience (CX), connection after connection
We are the leading Canadian customer experience (CX) provider that connects Canada’s largest and most iconic brands to the people they serve.
Where personalized and digitally-enabled customer experience comes to life
Leveraging the most advanced digital tools and technology, we handle over 20 million customer interactions per year, across more than 120 different call types. We offer customer experience with matching Canadian culture, top voice talent in English and French Canadian, a mix of onshore and offshore capabilities – with virtual or in-centre workforce.
Where culture meets technology for unmatched customer experience
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Where 25 years of CX expertise drives brand reputation
We are a well-established Canadian company, headquartered in Québec with about 10,000 team members across Canada and the Philippines. We are one of Canada’s Most Admired Corporate Cultures, with industry-best employee satisfaction and loyalty.
