Nordia and Quantrics are now
Nordia and Quantrics are joining forces under a unified brand: NQX. While our brand is evolving, our mission remains unchanged — delivering authentic, positive and seamless experiences for our partners and their customers.
How we became NQX (Nordia Quantrics Experience)
Nordia is founded
As a joint venture between Bell and Excell Global Services.
Nordia quickly establishes a strong presence across Canada
Nordia opens and acquires contact centres in Quebec, British Columbia, New Brunswick and Ontario. Nordia strengthens its position as a trusted partner to major Canadian organizations, including Canada Post.
Nordia establishes its Head Office in Laval, Quebec in 2011.
Birch Hill Equity Partners acquires Nordia in 2015.
Nordia becomes a leader in digital workforce management
Nordia transitions 80% of its frontline customer experience team to remote work during the global pandemic.
Nordia acquires Quantrics Enterprises
A fast-growing BPO based in the Philippines known for its strong technology expertise and robust digital product development capabilities.
Nordia celebrates 25 years of success
Nordia expands into new industries, becoming the main CX partner of leading Canadian brands in retail, telecommunications and public services.
Nordia and Quantrics unite under a new brand: NQX
This strategic synergy brings together their contact centre expertise and digital innovation under three core offerings: NQX Contact Centre, NQX Digital, and NQX Consulting.
