Solutions
Our approach to powering excellence in customer experience
It starts with a partnership built on trust and a deep understanding of your brand
From a tailored approach to a fully integrated offering, we help brands adapt to the ever-evolving needs of their customers by combining people, process, and technology the right way.
Outsourcing Services
Delivering on your brand promise while lowering your operating cost.
Contact centre management
Have peace of mind, we can take care of your business process from A to Z. Leveraging AI-powered solutions and developing talent aligned with your culture, building trust and loyalty, and expanding your customer base in the most efficient and caring way.
Winning culture
High Quality Voice (English and French Canadian)
Virtual and remote capabilities
9 contact centres across Canada (6) and the Philippines (3)
Workforce management
Agent performance
Reporting
Digital product management
Managing digital products is a complex landscape. We offer a fully integrated approach to product management of digital products, allowing you to ‘wow’ customers or fuel employee engagement with ease.
Mobile apps (iOS, Android)
Website products
Platforms and tools
Resourcing Services
Achieving high performance with high talent, scaling faster for faster results.
Contact centre agents
From recruitment to onboarding, we have developed a one-of-a-kind methodology to attract the right talent and deliver an onboarding program that reduces attrition in the most critical part of an agent's journey.
Digital CX/IT professionals
We offer a comprehensive Digital CX/IT staffing solution, from digital strategy to developers – including CX designers, technology architects, data scientists, and cybersecurity experts. Our know-how on talent attraction, engagement, and retention will unlock productivity and performance to help boost your digital transformation journey.
Consulting Services
Untangling business processes and the use of tools and technology to deliver a seamless brand experience for customers and employees.
CX processes and IT integration
Delivering outstanding CX with the right processes and technology is our expertise. We can guide and support your business strategy using our proven framework, backed by 25 years of successfully providing outstanding customer experience for some of the most iconic and largest brands in Canada.
IT integration
Business process mapping
Call placement strategy
We deliver efficiency, cost savings and performance.
Discover how we helped our partners become the best in their industry.