Lyne Belanger – an inspiring leader and ambassador for LGBTQ+ equality
As we celebrate Nordia’s 25th anniversary, we're excited to introduce the Nordia Spotlight series - a tribute to the incredible employees who shape our unique culture and drive our success. This month, we're honored to feature Lyne, our Vice President, an inspiring leader and ambassador for LGBTQ+ equality.
With over 35 years of experience in the contact center industry, including 20 years at the executive level, I started my career as a customer service agent and have seen firsthand how diversity in the workplace has evolved. The '90s were a pivotal time for LGBTQ+ rights, and for a long time, I thought I couldn't have the career I dreamed of.
"I wanted to feel free to talk openly about everything."
I remember the day I was promoted to Team Leader. I was excited about my promotion but immediately feared that if I wanted to advance further, I couldn't be open about who I was. But I wanted to be myself! My fears were fueled by the fact that another Director in the company, who was also a lesbian, hid her sexuality at work. She would avoid any personal questions from colleagues. In contrast, I wanted to feel free to talk openly about everything.
So, I decided to be open about my life.
My colleagues were split into two groups: those who thought my life was my own business and those who disapproved. Things got more complicated when I decided to start a family. It was still uncommon at the time, and many people thought I shouldn't bring a child into “such a situation”. When I posed with my son and my partner for a newspaper article about same-sex families, it circulated widely among my colleagues.
That period was one of significant societal change. Looking back, I'm proud to have helped shift attitudes both around me and within my company. My colleagues organized a baby shower, and the company gave me three days off when our baby was born even though I was not the birth mother and there were no laws protecting same-sex rights.
"I realized my own hesitations were holding me back, and I was fortunate to work for companies and leaders who embraced diversity, supported me and offered me the same opportunities as everyone else."
